Effective Date: 15 August 2025

Last Updated: 15 August 2025

1. Right of Withdrawal (EU Directive 2011/83/EU)

You may withdraw from your purchase within 14 days of the order date provided you have not begun downloading the digital product. To exercise this right, email refunds@studiopixelforge.com with your order number and statement of withdrawal. We will confirm receipt within 24 hours on a durable medium (email).

2. Waiver Upon Download

By checking the consent box at checkout and starting the download, you acknowledge that the statutory withdrawal right is lost.

3. Exceptional Refunds

A discretionary refund may be granted if the file is materially defective and we cannot supply a fixed version within 5 business days, or if you have not started the download and request a refund within 14 days.

4. Method & Timing of Reimbursement

Refunds are credited to the original payment method within 10 business days after approval, with no surcharges deducted. Chargeback rights under Visa and Mastercard rules remain unaffected.